Client Access
Refer a family member or friend to HLG
If you’d like to refer a family member or friend to HLG, you can be sure we will provide them with the same personal and caring service that we provided to you.
Like to establish a redraw facility?
Most loans have a redraw facility which can assist with purchases or paying out other loans. Redraw is where you make extra payments to your loan account and then access these extra funds when you need them. We’ll be pleased to discuss the details of a redraw facility with you.
Increasing your existing loan?
Often, it is an advantage to increase your existing loan rather than applying for a new loan or other credit facility (Personal Loan or Credit Card). Whatever plans you have in mind, we’ll be happy to discuss them with you.
General FAQs
Why are Housing Loans Group staff salaried employees?
All of our staff are salaried employees rather than the ‘new breed’ of commission agents. This means that when you talk to our staff, you can be sure they have no financial incentive to provide you with lender choices or guidance that could be influenced by personal financial gain. This ensures that their efforts are focused on looking after your best interests.
Can you approve loans on the spot?
Depending on the circumstances a conditional approval can be given quickly. Where we are a loan manager and originator to some large non-bank financiers for whom we undertake the loan assessment, we can present your application for fast approval. We also act as brokers with access to more than 50 different bank and non-bank lenders to whom we can present your application, depending on your individual situation.
Do you charge fees for your service?
We may charge professional fees for service depending on the type of loan you are seeking and any complexity in preparing your application. Our service fees represent excellent value for money. The expertise provided by our professional consultants ensures high quality loan applications which are valued by both clients and lenders.
How much can I borrow?
That depends on your individual situation. So if you can answer the following questions, we can quickly assess how to best help you.
> What are your sources of income?
> What do your current loan repayments involve and do you have credit card debts?
> If you own property, what’s its location, size and value?
> Have you had any credit problems in the past?
> What’s the value or expected price of the property/ies you’d like to purchase?
> How much do you hold in savings?
Why haven’t I seen your advertisements or heard of you previously?
We are a small business and we rely on satisfied customers spreading our good name rather than spending lots of money on advertising. Our many happy customers over 60 years are our best advertisement. Many past clients have paid out their loans and now own their own homes. They often refer their family and friends to Housing Loans Group because they remember how we helped them with their loan when a bank would not.
Why should I choose Housing Loans Group for my home loan?
A unique combination of features combine to make HLG a reliable loan provider and a great company to deal with.
> We have been lending since 1945 and have thousands of satisfied customers.
> We can get loans approved that others are unable to place.
> We own our business premises and you are welcome to visit.
> We listen carefully to understand your situation.
> We take away the stress of applying for a loan.
> You can always talk to a person and not a machine when you phone during business hours.
> We’ll be around to give you support well after your new loan has settled.
